Contact Us
Got a question about one of our reviews, spotted something that needs updating, or want to flag an issue with a site we cover? Here's how to reach the Crypto Casinos team, and what we can (and can't) help with.
How to reach us
The best way to contact us is by email at [email protected]. We read every message and aim to respond within a few business days, though volume can occasionally push that out a little longer.
When you write in, it helps to be specific — tell us which casino, which page, and what you're asking about or reporting. If you're flagging an error (an outdated bonus term, a licensing detail that's changed, a broken offer), a link to the page and a short description is all we need.
What we can help with
- Corrections or updates to information on our comparison pages, including bonus terms, supported coins, or licensing details
- General questions about how we research and rank crypto casinos
- Feedback on your experience with a site we've reviewed — both positive and negative reports help us keep coverage honest
- Media or partnership enquiries related to the site
What we can't help with
We're an independent review and comparison site, not a casino operator. That means a few things are outside what we can do:
- We can't access, manage, or verify your account at any casino, place a deposit or withdrawal on your behalf, or resolve a dispute with an operator directly — that has to go through the casino's own customer support
- We can't offer legal, tax, or financial advice. If you have questions about how gambling winnings or crypto gains are taxed where you live, a qualified tax professional is the right person to ask
- We don't provide personalised betting strategy or guarantee any outcome from playing at a listed site — no one can, and any content suggesting otherwise isn't ours
If you're having trouble with a casino
If a withdrawal is delayed, a bonus wasn't credited, or you're having a dispute with an operator, contact that casino's own support team first — they're the only ones who can act on your account. If you're a US player, remember these sites are typically licensed offshore (commonly in jurisdictions like Curaçao or Anjouan) rather than by a US regulator, so the dispute-resolution options and player protections you'd get from a state-regulated operator generally don't apply. Keep records of your communications and transactions in case you need them.
If gambling is becoming a problem
If you or someone you know is struggling to control gambling, free confidential support is available around the clock through the National Problem Gambling Helpline at 1-800-GAMBLER. Offshore crypto casinos may not offer the same self-exclusion tools or player protections as state-regulated operators, so it's worth looking into third-party blocking software or support services if you need extra help staying in control. See our responsible gambling resources for more tools and guidance.
Before you write in
A lot of common questions are already answered elsewhere on the site. Our About Us page explains who we are and how we approach reviews, and our Terms and Conditions cover how the site operates, including our commercial relationships with some of the casinos listed. Checking these first might save you a round trip.
All content on this site is intended for adults of legal gambling age in their jurisdiction — 18+ or 21+ depending on the state and the casino's own terms. If you're contacting us with a question about eligibility or a specific state's rules, we're happy to point you to general information, but you should always confirm your own state's current laws before playing anywhere.